We hope that your order will be just what you wanted. But if you change your mind about our products please email us at firstname.lastname@example.org within seven working days.
We will then confirm your return with you and provide all the necessary details.
Unless the goods are defective, damaged or not as specified on your Order Confirmation, you are responsible for the cost of returning the goods to the gifted penguin (the goods must be in the original packaging in pristine condition with no damage). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded by us.
All goods should be returned to:
the gifted penguin ltd
14 Lullingstone Crescent
We will write to confirm when your refund has been processed. Please allow up to 21 days during busy periods.
Please Note: Personalised items are non-refundable unless they are defective.
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