Privacy Policy

The gifted penguin takes the privacy of its customers seriously and is committed to the following policy:

In using the gifted penguin web site you will be asked at various stages to provide us with information about yourself and your financial details needed to process payment for the goods you order. This will predominantly take place in the 'checkout' procedure. The only information collated will be that to allow the gifted penguin to process your order.

We do not sell, trade, or rent your personal information to third parties.
We do not send random marketing emails to personal email addresses (spam).
We conform with the requirements of the Data Protection Act, 1998.

When registering you may opt to receive regular newsletters, marketing information, special offers and web site updates from us. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by e-mailing us at info@giftedpenguin.co.uk

We use your information to process your order, taking delivery details and processing payment through our secure banking facility. If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact us at info@giftedpenguin.co.uk.

Our Cookies Policy

To make full use of the online shopping and personalised features on giftedpenguin.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from giftedpenguin.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

What are Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At giftedpenguin.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on giftedpenguin.co.uk, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled. Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Cookies Used on Our Website

vscommerce - A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.

VSCurrency - An identifier that references the currency the prices are displayed in.

VSVatPrices - An identifier that references if prices are shown inclusive or exclusive of VAT.

VSCategoryGroup - An identifier that references the last top level category visited.

VSCourierID - An identifier that references the courier the customer has selected.

VSCountryID - An identifier that references the country the customer has selected.

VSWishlistId - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

VSWishlistToken - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

vs_username - The login username of the visitor but only if the visitor selected for the website to remember their credentials. vs_password - The login password of the visitor but only if the visitor selected for the website to remember their credentials.

Google Analytics - Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page https://developers.google.com/analytics/resources/concepts/gaConceptsCookies#cookiesSet