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No such thing as a free meal?

Tuesday, April 24th, 2012

Tonight myself, my other half and the teen set off for something to eat at Frankie & Benny’s at Teesside Park. It was packed out with diners but they had a table available & our order was taken and we sat waiting for our food to arrive. To be honest it was quite a long wait and we were becoming quite restless and very hungry! Suddenly the fire alarm started to ring and along with everyone else we started to look around to see what the problem was. A member of staff opened a door and what looked like smoke poured out of the room but it transpired quite quickly it was steam. The dishwasher had flooded the room and staem had set of the alarm and no one knew how to disconnect it.

At this point our food arrived and whilst I was desperate to leave the teen was desperate to eat & so we sat and ate with the fire alarm screaming around us! Diners who hadn’t received their food at that point left very quickly & only our table and a couple of others remained. I have to offer up praise to the staff who kept us informed throughout and were extremely apologetic.

The outcome: No such thing as a free meal?  Well we were given our meal completely free and also given a voucher for another free meal for the three of us to use. Excellent customer service and a meal we won’t forget in a hurry!

 

National Stationery Day

Tuesday, April 24th, 2012

Today is National Stationery Day! Now I’m not sure who comes up with these themed days but I have to say I love this one as it allows me to wallow in my love of stationery. I don’t like generalising but I have a feeling not many blokes get that excited over stationery but I know lots of women who just love it. 

To be able to wander through the likes of Paperchase or the stationery in Liberty’s is just heavenly. The vibrant, quirky and captivating range of notebooks, pencils, pens, files etc is every stationery addicts dream. 

Over the years I have collected numerous notebooks that I know I will never use but they look simply gorgeous stacked up. I also have a soft spot for pencils and some of my favourite stationery is from the Classic Penguin book collection as it combines two of my loves, reading and stationery.

 

Guerilla Knitting!

Tuesday, April 17th, 2012

Recently there has been a lot of local press and national press with regards to the phantom knitter of Saltburn who has produced an amazing50 metreknitted representation of this year’s Olympic Games. So I decided I would go off and take a look at what everyone is talking about and I arrived on a glorious sunnyYorkshiremorning, along with my partner & Custard the dog. We could see as we were parking the crowds building up on the pier where the knitting had been attached in the dead of night. People still don’t know who produced this piece of artwork, and whether it is the work of a solo knitter or a team effort. To have stitched all the50 metresof knitting into place on the hand rail of the pier must have taken ages. 

 

Firstly we took Custard for a walk along the gorgeous sands of Saltburn and by the time we returned the crowds had grown significantly. We walked onto the pier not really knowing what to expect but by the time we left we were smiling and full of admiration for the person/s that had produced a wonderful piece of textile art. The hours of work that must have gone into knitting was obvious to everyone. People of all ages were talking animatedly about the work and many photos were being taken.

 

What I really love about this is that someone has gone to a lot of effort to bring pleasure to so many people. I wonder if they had any idea of the impact this guerrilla knitting would have and how much joy it would bring. So many things are organised by the local councils, groups etc who can only dream of a response like this and I say bravo to the local council who have left the artwork in place for everyone to enjoy.

Social Media

Tuesday, August 16th, 2011

Do you think there is such a condition as social media burnout? Companies these days are told you need to be on Facebook, you need to be on Twitter, you need to be doing a blog, and now google+ has arrived on the scene I just feel a little overwhelmed by it all. I also have a feeling it’s not going to stop there. Do our customers really care whether we tweet, blog, + and follow things or are they just concerned with finding the ideal product at the ideal price? Part of me thinks it’s my age (!) and the fast changing nature of internet selling can seem a little overwhelming at times. That’s why I am so pleased to have on board a fantastic website company who keep us up to date with all the latest developments and bring about the changes we need as a company. Our next move with them is to get our mcommerce site up and running.

It’s not all a big chore though. The really positive thing I have gained from Twitter is fabulous new suppliers. There are some really talented artists, designer & product makers who are working so hard to bring their products to market and Twitter helps them to find a voice and a following. The smaller designers bring something fresh and extremely appealing to our website and I love the fact they are designed and made in the UK.  The other positive thing I’ve gained from Twitter is support when you are having a tough day or just feeling a little low. Someone always comes along and offers you a much needed virtual cup of tea and a few wise words!

I think the reality for me is some days I love it and other days it’s a chore. Now time for that cup of tea!

It’s a buyer’s life.

Friday, July 15th, 2011

Sunday sees us off to the Home & Gift show in Harrogate to have a look for new products and suppliers for the gifted penguin. I really enjoy trade fairs (I suppose that’s why I’m the buyer!) enjoy meeting suppliers and I enjoy the challenge of buying the right type of products for our site. I don’t always get it right & to be honest I don’t believe I am any different to any other buyer, otherwise there would never be sales.  Over the past couple of years I have seen a proliferation in the number of people setting up ecommerce sites and the never ending growth of ebay sellers, some of whom don’t seem to have a basic grasp of the fact that turnover doesn’t equal profit! All of this brings a challenge to any existing company and so the key is to be ahead of the game with your purchasing and also look outside of the trade fair option of purchasing. I have been exploring new routes to finding  suppliers of unusual and quality goods and will continue to do so. I have people contact me directly and I am always happy to take a look and am often amazed at the extremely talented people out there trying to build and establish themselves.  There a number of key issues that I keep in mind when I purchase apart from the obvious one, cost(!), and the main one is what do our customers want to see on the site? What do they hope to find when they hunt for that key home accessory or that perfect gift?

I shall let you know how the trade fair pans out but just to let you know we have a great new product coming in soon that we are really excited about and it’s British made which is great.

They are all winners

Wednesday, June 1st, 2011

We’ve had some lovely giveaways over the past couple of weeks and people have been delighted with their prizes. This past weekend saw us offer free delivery on all orders and we also entered every customer into a free prize draw to win £100 to spend with us and we are delighted to inform Mrs K Orr that she is the lucky winner. Denise Corcoran was the winner of May’s competition and will shortly be receiving her prize of a set of Nest 5 goodies from Joseph Joseph and Mary Anne De Sousa was thrilled with her prize  from our Facebook competition which was a pink Paul Frank bag. 

Why not take a look at this month’s competition on the website for a set of Emma Bridgewater cake tins. It’s so easy to enter and you never know it could be who will be this month’s winner. Why not follow us on Facebook or on Twitter where we run competitions all the time and where you can receive exclusive offers and up to the minute news re new stock and giveaways.

My Joy In Gardening

Tuesday, May 24th, 2011

I took to gardening when I was in my early thirties when a friend suggested it might help me to relax when I was under a lot of stress. I really didn’t know where to begin but she very gradually introduced me to the basics and donated some of her cuttings and divided plants and away I went. I became hooked very quickly and found weeding to be one of the most therapeutic elements of gardening. You can’t beat hoeing out those little critters that try to dominate my rather lovely if somewhat haphazard borders. As I have moved house twice, since I’ve taken up gardening, it has been hard each time letting go of the memories that each garden brings but as soon as I have arrived at a new house I have set to creating new memories.  Another love that has developed from this is visiting gardens and some of my favourite visits have been to The Chelsea Flower Show,  The Eden Project, Sissinghurst Castle ( go in the spring for the daffodils),   Alnwick Castle Gardens  & RHS Garden Harlow Carr. My favourite plant…hmm…that’s a tough call. I think it has to be daffodils.  The first daffodils are always heartwarming after a bleak cold winter & I love the idea of Spring being just around the corner.

A Blog Brickwall

Tuesday, May 10th, 2011

I have for the past few weeks sat at my computer thinking I really should update my blog and hunted around in the darkest dustiest corners of my brain for inspiration. What shall I write about, the Royal Wedding maybe?, the latest arrivals at the gifted penguin?, thoughts on the economic impact for small retailers over the past year? These are a few of the ideas I toyed with but none seemed the right thing. Advise from fellow bloggers and social media sights included just be your self, share who you are, talk about the things that interest you. I could tell you I am married with 5 children (3 from my first marriage & two step children), I love modern art, lattes, reading…..actually this is sounding a little too much like a personal ad! So I have run into a brickwall but have decided to just sit with my brickwall for a while and will either smash it down with a superb posting later or I could gradually dismantle my wall brick by brick over the coming days with snippets of thoughts and ideas. Anyway let me leave you for now with a few images.

The Gift for Mother’s Day

Tuesday, March 29th, 2011

Sunday 3rd April is when we as a nation say ‘thanks Mum’ and many a mum will receive burnt toast & cold cups of tea in bed. As a mum of adult children I miss those Mother Day treats in bed but do love the type of gifts I receive now. To be honest my favourite gift is either a book or a bunch of daffodils. In my opinion nothing says Mother’s Day more than a bunch of daffodils. I also, like many people, find Mother’s Day quite a sad day as my mother died quite young when I was in my early twenties and the day brings sadness as I reflect on all the time I never got to spend with her as an adult woman. I was just coming into adulthood when she died and our relationship was changing at this time and being a young mother at that time seemed to compound the grief as I looked at my children and realised not only would they never have her as a grandma who they could remember but also they too would one day be facing life without me. I don’t want to be maudling in this post but I just want to say don’t forget the daffodils or whatever it is that makes your mum smile but most of all don’t forget to give her a hug and tell her you love her. However complex our relationships are with our mother one day we will all miss them. 

New Year – New Plans

Monday, January 24th, 2011

Now the Christmas rush is over and we’ve all taken a collective breath it’s time to start thinking about the year ahead.  One of key aims here at the penguin is to continue bringing fresh and exciting products at great prices and our continued growth indicates we are getting this right a lot of the time. One of the areas we expanded in to last year was artwork and this proved a huge hit with our customers and our Name Art children’s artwork was an extremely popular choice with parents and especially grandparents. Typographic art was a real growth area and the stunning artwork from the designer Lisa Long and our typographic map art were great sellers.  Last year we were also lucky to have two new members of staff join us who have proved to be worth their weight in gold and we would hope to expand again later in the year with a new office manager joining us.

So now we are thinking about the year ahead, what areas to develop, what new areas to move into and we have a lot of ‘background’ development going on. It’s an exciting time of year as we evaluate and then start writing our business plan for the year ahead. We want our existing customers to continue shopping with us by offering new fabulous products and are looking forward to welcoming new customers who we hope will be as excited as us with all we have to offer.