Tonight myself, my other half and the teen set off for something to eat at Frankie & Benny’s at Teesside Park. It was packed out with diners but they had a table available & our order was taken and we sat waiting for our food to arrive. To be honest it was quite a long wait and we were becoming quite restless and very hungry! Suddenly the fire alarm started to ring and along with everyone else we started to look around to see what the problem was. A member of staff opened a door and what looked like smoke poured out of the room but it transpired quite quickly it was steam. The dishwasher had flooded the room and staem had set of the alarm and no one knew how to disconnect it.
At this point our food arrived and whilst I was desperate to leave the teen was desperate to eat & so we sat and ate with the fire alarm screaming around us! Diners who hadn’t received their food at that point left very quickly & only our table and a couple of others remained. I have to offer up praise to the staff who kept us informed throughout and were extremely apologetic.
The outcome: No such thing as a free meal? Well we were given our meal completely free and also given a voucher for another free meal for the three of us to use. Excellent customer service and a meal we won’t forget in a hurry!
